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VIRBAK's ongoing management and educational services ensure your storage infrastructure is maintained at optimum performance levels and it's life cycle enhanced-maximizing your return on investment and minimizing your total cost of ownership.

   Upgrades/Migration

As additional servers are being deployed regularly across the enterprise, many organizations are experiencing exponential growth with their storage requirements. The prospect of upgrading your infrastructure can be daunting and choosing the right upgrade partner is critical to a successful transition.

VIRBAK offers focused software and hardware upgrade/migration services to help our clients realize greater benefits from their IT investments. We have developed a proven, consistent methodology that delivers all the tools and expertise required to upgrade your storage infrastructure with minimal risk, cost and downtime.

   Educational Services

Expertise grows through shared knowledge and shared learning. Through our comprehensive mentoring approach, our clients have the assurance that we will provide their IT personnel with the necessary knowledge transfer of the key concepts and the documentation required for post-deployment support of our solutions.

VIRBAK Educational Services are offered at our state-of-the-art facility located at VIRBAK headquarters in Santa Fe Springs, CA, or to further accommodate our clients needs, we also provide onsite instructor-led training. Our customized, comprehensive and flexible educational services are continually evolving in order to incorporate the latest solutions that contribute significantly to our client success.

VIRBAK Educational Services also hosts a variety of seminars and events designed specifically to educate users on the latest technological advances in the storage market space. To learn more about any of these events, please call one of our representatives at 562-777-2270.

   Online Support - VIRBAK Customer Window (CW)

We provide our clients with easy access to our dedicated technical support resources through our online collaborative tool, Customer Window (CW). This enables knowledge exchange and information sharing between VIRBAK professionals and our clients and allows for high quality and rapid responses.

CW features comprehensive, easy-to-navigate web pages for 24-7-365 online technical support access and is used to facilitate customer reporting, submittal and tracking of cases and technical tips. CW also supports a client based quality review process of our technical engineers, who are held to the highest standard for client satisfaction, and is protected by industry standard encryption technology that follows our strict privacy policies.
 
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